Last Updated: 04.07.2024

Mydin Reward is a loyalty reward application accessible via mobile devices and the web. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

  1. Information We Collect.

We may collect the following types of information when you use our services:

  • Personal Information: Name, email address, phone number, mailing address, date of birth, and other information you provide during registration.
  • Account Information: Username, password, and other account details.
  • Transaction Information: Details of your purchases, rewards earned, and redemption activities.
  • Device Information: Information about the devices you use to access our services, including IP address, browser type, operating system, and mobile device information.
  • Usage Information: Information about how you use our services, including pages viewed, links clicked, and other interactions.
  • Location Information: When you enable location services on your device, we may collect information about your location which shall be used for the purpose of detection and prevention of fraud.
  1. How We Use Your Information.

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Process your transactions and manage your account.
  • Send you transactional and promotional communications.
  • Personalize your experience with our services.
  • Analyse usage patterns and improve our services.
  • Comply with legal obligations and protect our rights.
  1. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, email service providers, and analytics providers as long as those providers or parties agree to keep this information confidential.
  • Business Partners: Partners with whom we collaborate to offer joint promotions or loyalty programs.
  • Legal and Regulatory Authorities: When required by law or to protect our rights and the safety of others.
  1. Email Subscription

By signing up to the Mydin Rewards, you agree to receive promotional emails and newsletters related to our services, including special offers, updates, and other marketing communications. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the footer of any email or by contacting us directly at Contact Information mentioned below.

  1. Data Security

We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments both online and offline. Only employees of Mydin who required those information to perform a specific task including but not limited to billing and customer service shall be granted access to your information and data. Our servers are stored in secure locations with adequate firewalls and security measures to prevent unauthorized access, data breaches, and other security threats. We implement industry-standard security practices, including encryption, access controls, and regular security assessments, to ensure the protection of your data.

  1. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

  1. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: The right to request access to your personal information.
  • Correction: The right to request correction of inaccurate or incomplete information.
  • Deletion: The right to request deletion of your personal information.
  • Objection: The right to object to the processing of your personal information.
  • Restriction: The right to request restriction of processing your personal information.
  • Portability: The right to request the transfer of your personal information to another organization.
  1. Access to Your Information

You have the right to access and review your personal information collected by Mydin Rewards at any time. To request access to your information, please contact us at below mentioned contact detailed. We will respond to your request via email within a reasonable time period and provide you with access to the personal information we hold about you.

  1. Account Deletion

You have the right to request the deletion of your account at any time. Upon receiving your request, we will take the following actions:-

  • Delete your account and all associated personal information from our active databases at any time.
  • Ensure that any third-party service providers with whom we have shared your data are notified to delete your information from their systems.
  • Retain only the data necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
  1. Retention of Inactive Accounts

User information is retained as long as the account remains active. If your account remains inactive for a period of Twelve (12) months, the account shall be suspended while we may retain your personal information for the duration of Six (6) Years before initiating the deletion process. Inactivity is defined as not logging into your account or engaging with our services for six consecutive months. To reactivate your account, you may contact us and reactivation fees may applicable.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our services.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the date at the top.

  1. Anti-Money Laundering (AML) Compliance

We are committed to preventing money laundering and complying with all applicable anti-money laundering (AML) laws and regulations. To achieve this, we may take the following measures:

  • Identity Verification: We may collect and verify your identity information as required by law.
  • Transaction Monitoring: We monitor transactions for suspicious activities and may report such activities to the relevant authorities.
  • Record Keeping: We maintain records of transactions and customer information for the period required by law.
  • Reporting: We cooperate with law enforcement and regulatory agencies to report any suspicious activities or transactions.

By using our services, you agree to comply with our AML policies and procedures and provide any necessary information for compliance purposes. Failure to provide requested information or engaging in activities that violate AML laws may result in account suspension or termination.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:-

Company Name

:

Mydin Mohammad Holding Berhad.

Postal Address:

:

Mydin HQ Subang Jaya, Lot 675 & 676, Persiaran Subang Permai, 47500 Subang Jaya, Selangor Darul Ehsan.

Careline Contact No

:

1300-30-8786

Careline Email

:

mydincareline@aim-net.com.my